New WebCampus Help
WebCampus support options
On April 30, the UNLV contract with the third party WebCampus support provider, Blackboard Student Services, will end. The office of online education, who owned this contract, has decided to reinvest in UNLV, and support now will be provided internally. Beginning May 1, all WebCampus support will be handled by the IT help desk in the office of information technology, with dedicated WebCampus support specialists on staff. This means some important and exciting changes to WebCampus support.
The WebCampus support person you speak to now will be employed by UNLV, and is a part of our own community. You can expect faster resolution times since the UNLV support staff will more often have the ability to fulfill your request rather than submitting your request for someone else to resolve. The WebCampus support team will be specifically trained for this role, and team members will be experienced staff familiar with the UNLV environment.
Blackboard Student Services provided support 24 hours a day, seven days a week. Analysis of support needs show this may not be necessary, nor an appropriate use of staffing funds. Phone support will now be from 7 a.m. - 11 p.m., seven days a week, including holidays. WebCampus users also can submit help requests or leave voice mails 24 hours a day.
How You Can Prepare
- If you have bookmarked our support site, update your bookmarks to http://webcampus.unlv.edu
- If you reference or have stored the 1-866-846-7088 number for support, please update your references and use 702-895-0777. As of May 1st the 1-866 number will no longer work.
- Consider making assignments due at 10pm rather than midnight in case students need assistance submitting them. Although the change in support structures will enable UNLV to enjoy more effective, better quality WebCampus support, the change in support hours means that faculty and students need to plan ahead since there will be no one answering phones at midnight, a popular time that assignments are due.